Frequently Asked Questions FAQ

What is the difference between onhand, pre-order, incoming stock, supplier stock items?

• Onhand items refers to items currently in stock. Pre-order items are items still in pre-order period, not yet in stock with us. Incoming stock are like early reservation for pre-order items after the pre-order period, incoming stock items are not yet onhand with us. Supplier stock items are items that MAY still be onhand with the distributor, please message us first if you want to order supplier stock items.

I ordered an item in pre-order or incoming stock, when will it arrive?

• Pre-order/Incoming stock items have release dates posted, usually they arrive 4-6 weeks after the release date. Delays may occur. Please message us at https://www.facebook.com/redmonstershop.ph for more details.
• Very rarely, items do not arrive at all (may be distributor error or cancel in production), kindly coordinate with us at our FB page.

I paid the downpayment, when should I pay the remaining balance?

• The remaining balance can be paid any time before arrival. Remaining balance should be paid within 7 days of your arrival notice, deadline at 14 days. Failure to pay your remaining balance will lead to forfeited items and payments associated with the order.

Why are items at the website and at the physical store/events different in price?

• Physical store items will have Vat and Mall Tax included. Shopee/Lazada items will have at least 20% tax included. Event items may be on sale.

I ordered an instock item at the website/shopee but it was cancelled?

• Most stocks are at the physical store in Gateway Mall Cubao, we may be unable to update stocks as fast as they are getting sold in the store and specially at events. Kindly message us first for availability.